Picture Mosaics Custom Puzzles FAQ

General Mosaic Questions:
  • View our FAQ page
Mosaic Puzzle Sizes:
  • Medium (18"x24")
  • Large (24"x32")
  • Only these two sizes are offered because they are the most common and they do yield the best viewing results for puzzle mosaics.
  • Note: At this time, puzzle orders are not available through our Online Mosaic Tool.
Printing:
  • Your mosaic is printed on heavy weight premium Epson glossy paper with UltraChrome ink. It will hold up indoors and outdoors and is rated to last more than 80 years.
  • After the print is complete it will go through an enamel coating to protect it from various elements along with fingerprints and general assembly.
Print Matting:
  • The print is then matted on to a very sturdy 1/16 inch matte board. Matte board is more durable and fits together better then normal cardboard.
  • A special glue is used to adhere the print to the board to ensure a permanent bond. This process takes a full day to assure a perfect matting with no bubbles
Laser Cutting:
  • The puzzle pattern is precisely cut by a laser instead of a puzzle press, because lasers do not leave a depression on the edge of the pieces.
  • Laser cutting allows for a better looking finished puzzles because, the pieces lock together more seamlessly and the image lies flat with no groves or indents.
Shipping:
  • The mosaic puzzle will be placed in a cylindrical container with a miniature picture of you mosaic on the outside.
  • The cylinder will be then placed in protective box filled will styrofoam to ensure safe delivery.
  • The cylindrical container is approximately 7"x7".
  • We offer free shipping by Priority Mail US Postal Service (USPS).
Turn Around Time:
  • Please allow 10-14 business days from when we receive your pictures till we ship your product.
  • This process takes longer then our standard custom mosaic process due to the matting and cutting stages.