Pricing for your mosaic will vary depending on the specifics of your unique project. You can browse our comprehensive pricing lists here.

We use only the latest Epson printers for all production. All printers are ultra-high resolution, printing at 2880+ dpi. We have performed thousands of tests on hundreds of types of media and have selected the very best luster and matte photo paper, canvas, and vinyl for mosaic printing. We use long-lasting (up to 80 years) Epson waterproof, fade-proof, vibrant ultrachrome ink. All mosaics are inspected for quality before shipment. The combination of the best printers and perfect media results in the most detailed and vivid photo mosaics.

All mosaics are printed at 2880+ DPI. Digital mosaic downloads designed on the Online Mosaic Tool are created at 400 PPI (pixels per inch), while custom mosaics created by our designers are 150 to 500 PPI, depending on the specifics of the project.

We offer a number of heavyweight, high quality printing surfaces such as photo luster and matte papers, matte canvas, 13oz matte vinyl, and repositionable adhesive vinyl. Alternative print material available by request. Your mosaic will be rolled in a protective poly sleeve and shipped in a reinforced cardboard tube.

In short, yes. We ask that you provide us with the source image and cell images for your mosaic. If you have a source image concept, but not an actual image, our design team may be able to create your source image from scratch at an additional cost. Our Online Mosaic Tool includes the option to leverage our stock photo libraries at no additional cost.

Yes we do! International shipping charges may range from $25 to $150 depending on location. Your shipping charge is calculated for you in the shopping cart when placing your order. Your mosaic will be rolled in a protective poly sleeve and shipped in a reinforced cardboard tube.

We do not currently offer any framing or canvas stretching services. Your mosaic will be rolled in a protective poly sleeve and shipped in a reinforced cardboard tube.

Yes! We offer full resolution digital downloads of your mosaic through the Online Mosaic Tool as well as our Premium Design service.

Of course! With the full resolution digital file you can print your mosaic through a third-party print vendor. When using a third-party print vendor, we recommend finding one with the highest possible print resolution (DPI, dots per inch). For example, we print in-house at 2880+ DPI.

DPI stands for dots per inch, which is used to indicate the resolution of a print. For example, we print our mosaics at 2880+ DPI, which means there are 2880+ dots of ink within each printed inch - we use this super high resolution to ensure that the detail of your smaller cell photos can be seen in the final print.

PPI stands for pixels per inch, which is used to indicate the resolution of a digital image. For example, we render our mosaics at 400 to 500+ PPI, which means there are 400 to 500 pixels within each inch. Again, this is to ensure that the detail of the cell photos can be seen in the final mosaic.

When printing, there are typically 3 to 5 ink dots (droplets) that make up a pixel, as such a 400 PPI file will roughly translate to a 1200 DPI to 2000 DPI print

If for any reason you are unhappy with your Picture Mosaic, send it back to us within 10 days of receiving it and we will issue you a full refund (less the shipping costs).
Return Guidelines:

• All reprint requests and size changes must go through the reprints page.
• Exchanges for new mosaics (same size) will be accepted for defects and/or design flaws.
• You may always elect to send your mosaic back to us (within 10 days of receiving it) for a full refund less shipping costs.
• In the case there is a delay or issue in submitting your photos, you may cancel your order within 60 days. After 60 days we are unable to process a credit card refund. You have 2 years to submit your photos to us for use in the mosaic. We are available by email and phone (M-F 9:00-5:30 EST) to aid you in submitting your photos for your mosaic.
• Any extraordinary processing such as special order print media, rush services, or special design requirements, may only be eligible for a partial refund.
• Requesting a refund will cause your cells, source, and custom mosaic ineligible for future mosaic orders and reprints.
• Jigsaw puzzles, once received, are not eligible for refunds.
• Digital files and videos, once purchased, are not eligible for a refund except in extenuating circumstances approved by Picture Mosaics.
• Return Address (You must receive an RMA number):
  Picture Mosaics
  486 Norristown Rd, Suite 132
  Blue Bell, PA 19422

For mosaics designed using our Online Mosaic Tool, reprints can be purchased by logging into the tool and navigating to the explore page. To purchase reprints for designer mosaics, please visit our reprints page here.

Online Mosaic Tool:
Mosaic prints ship within one to two business days after your order is placed. Full resolution digital downloads should be available in your account within 20 minutes after your order is placed. Mosaic video files should be available in your account within two hours after your order is placed. Interactive mosaic features such as a submission landing page or click-to-enlarge photos should go into effect immediately after your purchase is complete, unless noted otherwise.

Premium Design Service:
Typical design time is four to five business days. Once your proof is approved, your mosaic should print and ship within one to two business days.

Additional Services:
Mosaic Murals - Five to seven business days, production time varies.
Custom Video Mosaics - Six to eight business days, download link provided within one to two business days after approval.

Shipping:
For domestic shipping, we offer 3-5 Day Priority Mail, as well as Overnight, Two-Day, and 3-Day FedEx. We ship FedEx for all international orders.

Yes. We offer several different rush service options for all designer mosaics, murals, and video mosaics. Rush services start at $75. Please contact us for more information.

On a desktop or laptop device, log into your Online Mosaic Tool account here. Then click on the “Downloads” link in the top right corner. If your download doesn't appear within 30 minutes of placing your order, please contact us.

Yes. You will need to duplicate the previous photo mosaic project. Once duplicated, you can edit the source and any other settings you'd like in the new photo mosaic project.

Select the project you want to duplicate from the ‘My Projects’ menu. Then select ‘Duplicate’ from the navigation bar on the left side of the page.

Once you've ordered your photo mosaic (print, video, or digital file), your project will be “locked.” You'll need to duplicate the project to make changes. All settings and photos will be transferred to the new project. An additional purchase (print, video, or digital) is required .

With our Online Mosaic Tool, you can try re-cropping your source image to a different aspect ratio using the Edit Source option. If you're looking for custom or mural-sized mosaic prints, our Premium Design service offers a wide range of sizes as well as advanced mosaic style and techniques.

You can find our cell guidelines here and our source guidelines here.

The Online Mosaic Tool supports a select number of mosaic sizes (aspect ratios). You can find these ratios on the Edit Source page. You can position your image within the frame by clicking and dragging to ensure nothing is cropped out. If your source image does not fit any of the listed ratios, it will be cropped to fit. Alternatively, you can crop your source image manually and reupload.

All cells in a photo mosaic need to fit into a grid. The most efficient way to achieve this is if all the cell photos are the same orientation or shape. The Online Mosaic Tool defaults to square cells, but you can change this orientation on the Edit Cells page.

You can alter the orientation of your cells and source by using the rotate feature on the Edit Cells and Edit Source pages.

Your mosaic project will default to use all of your cell images. Unchecking the box marked Use all of my cell images in the mosaic on the project's home page will use the best available images, which may yield better results.

On the Review & Adjustments page you will find the mosaic size and cell size settings. This allows you to change the size of the overall mosaic as well as the size of the cells within the mosaic. It will also provide you with a closely estimated measurement of your cells. Click Apply Changes to preview your changes.

Yes, once you’ve opened the specific project, click the ‘Collaboration + Interactive’ button in the top menu. This will allow you to invite collaborators to contribute to the mosaic project or you could even create your own landing page with a photo submission flow. Alternatively, you could collect all the photos in one place (e.g. Dropbox or USB thumbdrive) then upload them into your mosaic project directly.

Yes. Our proprietary photo mosaic software is available to be integrated with third party apps. Our API can be found here.

We offer a number of heavyweight, high quality printing surfaces such as photo luster and matte papers, matte canvas, 13oz matte vinyl, and repositionable adhesive vinyl. Alternative print material available by request. Your mosaic will be rolled in a protective poly sleeve and shipped in a reinforced cardboard tube. Additional print material is offered through our Premium Design service.

The Online Mosaic Tool offers three licensing options: Personal, Standard, and Unlimited. To find the right license for your usage, check out our Terms & Conditions.

We do not currently offer any framing or canvas stretching services. Your mosaic will be rolled in a protective poly sleeve and shipped in a reinforced cardboard tube.

Working with a Premium Designer offers advanced customization not featured on the Online Mosaic Tool and ensures the best possible results for your mosaic project. Custom sizing, text/graphic overlays, and unique mosaic styles are just a few of the advanced options and techniques available. You can browse through mosaics from our Premium Design Service here.

Orders placed directly through our website can measure up to 44” x 72”. For larger mosaics, please contact us for more information here.

Pricing for designer mosaics can be found here. For sizes larger than 44” x 72”, please contact us here.

You can find our cell guidelines here and our source guidelines here.

We recommend a minimum of 150 unique photos, however the more the better! A greater number of photos should provide more variety of colors and shapes, which should yield better photo mosaic results.

You can upload directly through our website (using photos from your device or a social network), via file transfer service such as Dropbox or WeTransfer, or by sending a USB drive. You can also apply photos from your Online Mosaic Tool account to your designer order.

All photos submitted will be used at least once in the mosaic. Photos will be repeated as necessary to fill out the mosaic grid, with duplicates being placed as far away from each other as possible.

Mosaic design typically takes four to five business days from the time your order and all images are submitted to when our designers send your email proof. Once approved, your mosaic should print and ship within one to two business days. If you’ve ordered a digital file of your mosaic, this should be ready to download within one to two business days after the design has been approved.

Yes. We offer several different rush service options for all designer mosaics, murals, and video mosaics. Rush services start at $75. Please contact us for more information.

Yes, there will be a proofing and review cycle with your mosaic designer. Once the mosaic design is approved by you, your mosaic will move into production.

We offer a number of heavyweight, high quality printing surfaces through our website such as luster and matte photo paper, matte canvas, and repositionable adhesive matte vinyl. Alternative print material available by request. Your mosaic will be rolled in a protective poly sleeve and shipped in a reinforced cardboard tube.

We do not currently offer any framing services. Your mosaic will be rolled in a protective poly sleeve and shipped in a reinforced cardboard tube.

Due to a wide range of options and services for live events, pricing may vary. Comprehensive pricing for our products and services can be found here. For a custom quote, please contact us here.

We offer customizable packages for Live Print Mosaics, Live Digital Mosaics, SketchBot Mosaics, SketchBot Portraits, 360 Drone Experience, Mirror Mosaics, and MosaicMe Lvie Prints. Check out our services in more detail at our events page.

To see the options available for each service, please visit our events page here.

We offer flexible options for all services. Feature and cost guides can be found on each platform's respective page here.

Depending on the services selected, staffing may or may not be required. We can supply any staffing required for your event, such as technicians and photographers.

Yes. We can travel internationally.

Check out some of our past events on our events page here.

Typical events will require a two to three week development cycle prior to the event to ensure features and functionality are ready for launch. This time range may vary depending on the scope of the project.

Our Online Social & Interactive mosaics are web-based mosaics where visitors can explore through submitted photos and upload some of their own.

The ZOOM Lite platform allows you to create an interactive mosaic almost instantly through the do-it-yourself Online Mosaic Tool. The ZOOM Pro and HOVER+CLICK Pro platforms usually require a two-week development and review cycle prior to launch.

The ZOOM Lite platform starts at $0 while the ZOOM Pro has a base cost of $8K and the HOVER+CLICK Pro platform has a base cost of $7K. We’re happy to take a call with you so we can discuss the specifics of your project in further detail. Please contact us here.

A number of submission options are available: Any desktop or mobile device, Facebook posts and hashtags, Twitter/Instagram hashtags, YouTube, Vimeo, and more.

An optional backend moderation tool allows a selected administrator to approve or deny photos before or after they’re added to the mosaic.

Absolutely. All of our online mosaic platforms offer the option to embed the mosaic on your site via iframe.

Yes. Our online mosaic platform has the ability to accept photo and video submissions. The upload flow includes a built-in cropping/still selection tool as well.

Yes, this is possible with the ZOOM Pro and HOVER+CLICK Pro platforms, however our development team would need to discuss with you the technical specifications of your server prior to setup. Additional configuration time and costs may be necessary.

That depends on your campaign. Some campaigns have a three day submission period while others can span a number of years. Keep in mind that a well planned marketing strategy is key to maximizing user uploads and participation.

A video mosaic is the unique process of combining photos or even full motion videos into one stunning mosaic animation.

Video mosaics designed on our Online Mosaic Tool are free to create. Downloadable video files start at $29, full pricing can be found here.
Video mosaics designed by our animators start at $2,000. For a quote, please contact us here.

Online Mosaic Tool
Video files should be available for download in 40 minutes to two hours after your order is placed.

Custom Video Design
Design time is roughly six to eight business days. This may vary from project to project. Once approved, you should receive a download link for your video file within one to two business days.

We currently offer Direct Build, Featured Build, Reveal, Zoom & Explore, and Scatter Build through the Online Mosaic Tool. Custom styles are available through our designer service. Check out our video page here for some examples.

Absolutely. All aspects of the video mosaic can be tailored to fit your needs. From style to music to duration and beyond. Contact us here to discuss your video mosaic concept with our animation team.

Video Mosaic design requires a source image, cell images, and any additional assets to be featured. This may include music/audio, logos, or footage. All assets can be uploaded directly on our site through a link we will provide.

Yes. We will provide you with a Vimeo link of your video mosaic for your review. Once approved, the final file will be delivered.

We will supply you with a download link for your video file.

We can supply you with any requested video file format and resolution including Standard Definition (SD), High Definition (HD), and 4K.

These terms refer to the resolution of your video mosaic. Standard Definition (SD) is 720 x 404 pixels, High Definition (HD) is 1920 x 1080 pixels, and 4K is 3480 x 2160 pixels.

All custom video mosaic projects include Unlimited licensing.

The Online Mosaic Tool offers three licensing options: Personal, Standard, and Unlimited. To find the right license for your usage, check out our Terms & Conditions.

Unfortunately we do not offer our video software at this time. However we do offer video design on our Online Mosaic Tool. Get started here to design your own!

We currently offer two sizes for mosaic puzzles, 18” x 24” and 24” x 32”.

We currently offer four options for piece count. Check out our puzzle page here for options.

Mosaic puzzles start at $160.95. Check out or puzzle page here for additional pricing.

Puzzles are not currently available as an option on the Online Mosaic Tool. You can place your puzzle mosaic order here.

Mosaic design will take 4-5 business days. Production time for a puzzle is 6-8 business days.

We offer one, two, and three-day rush services for mosaic design starting at $75. Rush options cannot be applied to the production time for puzzles.

Yes. There will be a proofing and review cycle before your mosaic is moved into production.

Your mosaic is packaged in a 7” x 7” reinforced cylindrical container. For domestic shipping we offer 3-5 Day Priority Mail, as well as Overnight, Two-Day, and 3-Day FedEx. We ship FedEx for all international orders.

Mosaic murals include any sizing above 44” x 72”. We offer any custom size to fit your needs. Check out our sizing guidelines here.

Pricing for our mosaic murals will vary depending on the size and production material. Please contact us here for a custom quote.

We offer a number of heavyweight, high quality printing surfaces such as luster and matte photo paper, matte canvas, repositionable adhesive matte vinyl, 13 oz. matte vinyl banners, and more. We do not offer framing services, your mosaic will be rolled in a protective poly sleeve and shipped in a reinforced cardboard tube.

Your mosaic will be rolled in a protective poly sleeve and shipped in a reinforced cardboard tube. Download links are provided for full resolution digital files.

We offer several installation options depending on the production type. These may include pole pockets, grommets, and adhesive vinyl paper which can be applied directly to painted drywall or a similarly smooth surface. We also supply optional staffing for installation. We currently do not offer framing construction for our murals.

Design time for most murals is 5 to 7 business days. Once approved, your mosaic mural will move into production, which can require two to seven business days depending on material type. Design/production time may increase for larger scale projects. A download link for full resolution digital files can be provided within one to two business days after design is approved.

Yes. We offer several rush service options for murals starting at $200. Please contact us here to discuss rush options for your particular project.

Once the specifics of your project have been finalized, we will provide you with a link to upload your photos. You will be able to upload your source, cells, and any additional assets directly through our website. Alternatively, if your photos are stored using Dropbox, Google Drive, or similiar services, you may share the folder/location with us.